If the problem is specific to VPN, before contacting us,
- Verify that you have a valid Bilkent VPN account using the VPN Register
- Verify the settings you made for your devices using the OS-specific instructions.
- Check Troubleshoot – Frequently Asked Questions for a possible resolution to problems you are experiencing.
If the problem is still not resolved, send an email message to bilnet @ bilkent.edu.tr for assistance. Please provide as much detailed information as possible related to your problem such like error messages, screenshots etc. Note that a message such as “I cannot connect to VPN” needs to be supported with further details.